Promptly provide accurate information regarding the availability of accommodations and other requested information. Experienced and knowledgeable information technology professional with 5+ years’ experience seeks to contribute her training and acquired skills … Summary : To utilize experience as the best candidate for this position because a self motivated person, hardworking, and easy to work with. Use computers for various applications, such as database management or word processing. Headline : Successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. Attempt to resolve client concerns while on the phone, but if they are unable or are asked to escalate a call to a supervisor, manager, etc they may escalate the call to a reservation specialist team lead. Accountable and ambitious, able to remain focused and productive under challenging situations. Dealt with customers as a result of over sales delayed or canceled flights. Served as guest trip advisor offering the best solutions to guest needs, aiding in accommodations appropriate to their needs. Answer in-bound calls in a courtesy and professional manner. Reservation sales agents might go by a number of different names, depending on the industry they work in and the level of service they provide. Whether it's your first job, you are changing professions, or you want to polish your resume, these templates can help. Based on our selection of resumes for this role, employers require the following skills: an interest in travel, organization, problem solving, computer competences, negotiation, and time management. Daily duties seen on a Reservation Specialist example resume are conducting research, coordinating transport and accommodation, negotiating prices, liaising with service providers, and organizing remote client meetings. Excellent communication, organizational, and leadership skills that will resonate throughout an office. Reservation Agents are responsbile for processing travel and accommodation arrangements. Responsible for the management of daily business operations and marketing activities on behalf of clients. Headline : A dedicated professional with experience in the health and customer service environment. For more information on what it takes to be a Reservation Specialist, check out our complete Reservation Specialist Job Description. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. Respond to reservation inquiries and sales, Adhere to customer loyalty program guidelines in a professional manner, Follow all procedure guidelines and regulations regarding operation system, Follow call quality protocol consistently with every call. A resume summary is a professional statement at the top of a resume. Assisted leadership with creating, standardizing, and implementing new Standard Operating Procedures to ensure the department. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Check Transdev email account for important staff updates, Abide by policies and procedures provided in the Training Manual. Summary : Utilize skills in accounting, maintaining proper inventory, sales, customer service and food sanitation and handling to obtain a full time or part time position. Excellent problem solving and conflict management skills. Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies. Able to communicate well with a wide variety of people and able to sell the services of the establishment. Job Description for Reservation Agent. Answer phone and make hotel reservations. Reservationists, or reservation agents, work for hotels, resorts, airlines, train and bus companies and booking services that handle all types of reservations. If you want to work from home full-time with benefits, equipment provided, and travel perks, you can be a Hilton Reservation Sales Specialist! Identified, research, and resolve customer issues using the computer system. A customer service specialist plays an intermediary role between a firm and her customers. For more examples, check out our guide to the marketing manager resume. Functioned as a liaison between customers and corporate management to assure the satisfaction of both parties. All rights reserved. No additional education or formal training is needed. Quickly built rapport with potential guests to secure credibility. For example, objectives are better for enthusiastic entry-level candidates who want to get their foot in the door at a particular … Troubleshoot problems involving office equipment, such as computer hardware and software. Advised customers on room and properties amenities that best suit their travel needs. Travel Agent Resume Sample. Assisted the Sales and Marketing department with creating special reservations for VIP guests. Studies show that employers only spend about 5-7 seconds looking at a single resume. Maintained confidentiality with customer's financial information while taking credit and debit card payments. Search for reservation manager jobs on Caterer.com. Junior Editorial Assistant. Responsible for addressing all booking inquiries email questions, requests, and supplier booking denials. Contact hotels for customer to make appropriate changes. Transfer customer calls to appropriate staff. Possess the knowledge and skills which are required for such position. Inspiring loyalty and building rapport with guests and business partners delivering personalized and efficient service. Market Managers in order to ensured client satisfaction, and operational costs and guidelines being met. Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements, Maintained computerized inventories of available passenger space and provided information on space reserved or available, Determined whether space is available on travel dates requested by customers, assigning requested spaces when available, Traced lost, delayed, or misdirected baggage for customers, Initial contact to new customers regarding their vacation, and responsible for following up with them, Provided a quality solution for determining guests' entertainment needs, Provided accurate data entry into company's software system reflecting original vacation purchased, and followed up with an email to the guest with confirmation information, Provide elite customer service to our guests while trying to match them to the hotel that best meets their needs, Planned out Events and Recreational Activities, Hired onto the Gaylord Hotel/Convention Center Desk Position, Handle guest registration and room assignments, accommodating special requests whenever possible. Setting up Training Evaluations for clients looking to have their dogs lodge and train at our facility. Process client requests received from the airline through the API Operations system. Informed customers of promotions and receive inbound calls to answer customer queries or to sign up for new services. 1 Main Street, New Cityland, CA 91010. Processed reservations upon customer request. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. Performed daily tasks to ensure all current reservations are accurate and current based on communications with guests, travel agents, and wholesalers. Reduced travel expenses by 28% through renegotiation of vendor contracts and meticulous analysis of employee itineraries to prevent excess costs. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided. Though it satisfies the requirement for timelines, yet it is built with ability focus topics showcasing your marketable skills and impressive accomplishments. Represented the company at trade shows and conventions by establishing relationships with a variety of businesses and potential new hires. A resume summary shows the candidate’s overall achievements, but a resume objective emphasizes the candidate’s motivation.. Scheduled & Canceled trips for Clients Who are disabled or unable to travel using Public Transportation. Converting inbound calls into sales at over 115%, booking Average Daily Room Rates at over 110%, running upsell rate of 25%. All of that work for an employer to take a glance. Learned and demonstrated approved sales techniques. Refunded unused and partially used tickets to credit cards, cash or voucher for future travel. Reservation Sales Agent Job Description. Do you need the best Reservation Specialist resume? Support sales reps in opening new accounts and upgrading existing service. Maintained high level of confidence while accessing customer accounts. Helped customers over the phone to make room reservations and acted as a liaison between customers and hotels. Ability to communicate effectively, clearly and concisely expressing ideas verbally (i.e. Telephone or write letters to respond to correspondence from customers or to follow up intitial sales contacts. Use multi-line switch board transferring calls to appropriate departments. Provided a description of at least two accommodations plus tax. Answer inbound calls and written correspondence, Handle high volume of phone calls, which may be called for different purposes, from our Guest, Provide one-stop excellent Guest services promptly, Operate Resort Call Center systems and applications in an accurate and efficient manner. In addition to reservations I also field customer service calls in regards to resort stays or even permanent residents. Answered all reservations telephone calls efficiently in a friendly manner, using clear English communication. Performed all desk related functions including but not limited to, making reservations, making upsells and special packages room recommendations. Because of the Commute Filter, your results are limited. Handles guest check in and checkout efficiently and in a friendly, professional manner. Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided, credit card payments processing. Data entry of customer's demographic information on new accounts. Reservation Sales Agent Resume. Irrespective of industry type, the Reservations Specialist Resume mentions these core duties to be executed by these officials – answering incoming calls, providing information to customers about facility’s amenities, and guest services; scheduling reservations, inputting check-in and check-out details in the reservation system, updating and maintaining accurate records of all guests, answering online inquiries, and directing customers … Sent reservation confirmation email and/or fax to guests in a timely manner. JOB SUMMARY Under supervision the Sample Reservation Specialist activates and books reservations for sampler packages. Utilized proper selling techniques and strategies to maximize revenue goals. Application. Familiarized guests with the resort accommodations and amenities based on their interests to then make reservation recommendations to best suit guests' needs. Describe services offered by establishment to first time and returning guests to make sure they have a great understanding of everything offered; sales representative. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. I applied for American Airlines at the end of November 2019 and received a email to do a video interview about a week later. Analyzed data within multiple databases and reservation systems to determine availability and rates. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Communicated information about the Spa, hotel restaurants, and other related services to guests and book reservations over the phone. Create a comfortable and welcoming environment to guests and other team members. Initiates as the channel coordinator in assisting guests with special requests and arrangements with apartment hosts. Committed to providing the highest quality service to every passenger. Reserving owner usage right for all Westgate Resorts, Processing Owner external exchange requests, Educate on benefits and sell Vacation Guard Travel Protection, Book, cancel and modify owner reservations, Providing exceptional customer service to Delta's most elite and loyal customers, Contact host in reference to any changes with guest, Collect required information from customers on every call to qualify per Enterprise criteria, Demonstrate and maintain professional verbal and written communication with customers, coworkers, and other company staff, Offer alternatives and options to overcome customer objections, Assist customers with creating rental reservations, Create rentals for customers involved in Insurance claims, Maintain, at minimum, target levels of productivity and performance, Answering several phone lines and providing exceptional customer service, Creating rental reservations via computer systems, Correspondence with clients via phone, email and in-person, Receiving payment checks and creating deposit slips, Creation of work-orders for repairs/maintenance, Property inspections prior to renters arrival, Upsell and inform guest of [company name] guest services. Provided customers with product and service information. Serve as liaison between owners, guests, and CFO in the management of accounts payable, accounts receivable, and escrow accounts. Provided coaching, monitor calls, and performances generate reports and provide feedback to senior managers. Fed-X. In the qualifications section of your CV, you should aim to mention both hard and soft skills. Want to land a job as a hotel reservations agent? Manage lease arrangements for annual rentals. Efficiently handles heavy workloads, receiving calls back-to-back while maintaining an average quality score over 95%. Taking inbound sales calls, making hotel and travel reservations. It describes the candidate's relevant experience, skills, and achievements. Fluent in advanced ticketing skills, assisting airport staff with calculations and other changes. Explain products or services and prices, and answer questions from customers. Adapt to the situation at hand (IROPS) or other to accommodate the needs created due to the changing dynamics of airline schedules or unforeseen situations. Review hospitality industry resume examples, including resumes for a chef, waiter, or waitress, as well as general hospitality resumes. I applied online. Reservation Specialists coordinate travel for employees or customers of travel agencies. Described the hotel's features and amenities. Provide excellent customer service to the owners and their guests. If you would like to see more jobs, remove the commute filter. Skills : Med Tech trained, Experienced CNA. Process electronic reservations and use fax. Consistently offering partner transfers to Hilton Grand Vacations over the 40% of transfer rate - my transfer rate is 50.8%. Reservations Agent Resume Examples. There is no formal education required, and any skills that are needed for the job position are usually learned through training programs sponsored by … Provide accurate information regarding availability, sales promotions, accommodation types, transportation to and from hotels, rates, etc. Employers look for candidates having a high school diploma or GED. Utilized call center support applications to access information and assist customers. Getting information about areas of interest in order to target more clients in particular seasons. Answer telephone calls from potential customers who have been solicited through advertisements. No pressure or anything, but that leaves you with about 6 seconds to make an impression. Assist clients in arranging interviews, daycare/boarding reservations and answer inquiries about the company, Provide exceptional, friendly and patient customer service to all clientele, Answer, screen and forward incoming calls appropriately. Remote Reservation Sales Specialists book reservations for Hilton hotel properties. Present and research solutions to satisfy client needs. Provided excellent guest service by addressing guest complaints and questions courteously and efficiently. Specialize in making reservations for guests looking to stay in specific Markets. Reservation sales agents play an important role when you plan to arrange rental vehicles, flight or hotel rooms for the upcoming trips. They receive training from the businesses they represent, so they are proficient in both the information they relay to the customer and the technology they use in the job. Assisted passengers with involuntary schedule changes due to weather conditions as well as internal cancelations. Listen carefully & naturally connect with customer, Connecting with customers of all personality types, Utilize various computer hardware to fulfill duties, Follow established policies and procedures, Identify customers’ financial needs and goals, Making tailored recommendations to customer. Provided detailed information as needed to callers regarding rates, packages, and all aspects of each property of interest. Keep a good rapport with Yotel and Bonotel staff and reach out to our partners. Provided excellent customer service, while Answered all incoming calls and transferred calls to the correct departments. Answers calls from guests all over North America interested in staying at any of our hotels. Provide clients with excellent customer service, including preparing required travel documents and forms. Assisted other departments such as Sales, Membership, and Front Office with reservation-related questions. Training in business or tourism is often seen among Reservation Specialists. File and retrieve corporate documents, records, and reports. Handles daily correspondence and respond to inquiries as needed, Advise load control personnel and other stations of changes in reservation. Home: (555) 322-7337 | Cell: 000-000-0000. example-email@example.com Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Offered productive and friendly services that enhance team performance and ensure a professional customer-focused image for employers. Skills : Type 35 wpm, Office equipment, UPS. Tips for Writing Your Resume . Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Handle the reservation cycle from beginning to end: initial inquiry, education on property inventory, booking reservations, guest check-in, on-call for any issues during time of stay, guest check-out. 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The property management system position with a reputation for meeting the most challenging goals... Cruise cabins credit card information opportunities to land a job as a result of over $.! Implementing new Standard Operating procedures to ensure that Hotelbeds headline: a dedicated professional with experience in qualifications! Of over sales delayed or canceled flights yet it is built with ability focus topics showcasing your marketable skills impressive. Customer issues quickly and efficiently, assign the trip to the appropriate provider. And computers and upgrading existing service check out our guide to the reservations in... And efficiently collect and obtain open dues such as schedules, accommodations, procedures, and escrow accounts make their. Arrival times, etc, including preparing required travel documents and forms opening new accounts and existing! Experience with a variety of businesses and potential new hires to the correct.! 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