for additional information regarding, Entering Your Security Code. For all parts, please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). Once you enter the correct code, then the light above the keypad will turn green. We also use third-party cookies that help us analyze and understand how you use this website. This is part of my combination to get open the safe. Yes. PM me. I was in a situation of "the four wires" before and like you tried all the pairs, and damaged the device hanging off the other end of the wires. After the lock out period is complete a single entry of the incorrect combination will put the security safe back into lockout mode, but the correct combination, entered on the first try, will open the home safe, jewelry safe or gun safe. Please contact Stack-On’s Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). Do you want a fireproof safe? If everything is intact, disconnect the wire from the keypad, and remove the batteries. If the keypad is still not responding follow the directions on your instruction sheet or user manual for using the trouble key that came with your electronic safe. Refer to your instruction manual for additional information regarding, Entering Your Security Code. On occasion after about 7-15 years of use a button or two may go out, but it is a simple fix. I tried to get in it and apparently put the wrong code a few times. View our FAQs, order a key replacement, find your product manual and more. The solution is to find the mid-point in the play of the handle and enter the combination, your gun safe, jewelry safe or home safe should open. Hi Jay, Please help….. Hi Tommy, If the incorrect combination is entered three or four times, the number varies by manufacturer, the security safe goes into lockout mode for 10 – 20 minutes. I did change the batteries that did not help. Best, Stack-On products are sold through many retailers. If the safe handle is pressed fully in one direction or the other it can jam the lock making it unable to release when the correct combination is entered. The slot for the backup key is located beneath the electronic keypad. All is Not Lost in the Flames with an AMSEC Fire Safe, Mechanical Meets Electronic in the Redundant Lock. The Sentry HL100ES offers flexibility with a reprogrammable electronic lock that allows users the option of a keypad or card swipe entry. Refer to your. If you use your safe multiple times a day you may have to change your battery more frequently than someone who uses the safe three times a week. Stack-On products are sold through many retailers. Lock out mode. It is intended to help absorb moisture which may accumulate inside your safe. Signup here so you never forget! Nancy. If your keypad is still unresponsive, please contact Stack-On’s Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). Zack. If it is still under warranty please contact our store (714) 550-4123 and we can arrange a replacement to be shipped out to you, if it is out of warranty you may also contact us to purchase a replacement. This category only includes cookies that ensures basic functionalities and security features of the website. Take the nail cutter and open up the nail file straight, hold it like you’re holding on to a key. A low battery condition may offer enough power to generate lights and tones, you may even hear the familiar click as the lock attempts to open your security safe. Stack-On offers a bi-yearly battery change reminder via text or email. If you are certain you are dialing the combo correctly and still having issues with the reliability of your mechanical dial it would be best to contact a certified locksmith and safe cracker to perform a service call to inspect the lock and realign the wheel pack if needed. Any help you can provide will be appreciated. ft. Thanks, Sorry you are having trouble with your digitial lock. Is this the lock out mode? rated high security digital locks are extremely reliable and the most common problems are things that you can address yourself, without waiting for, or paying for a technician. Original review: June 1, 2020. Set your store to see local availability Add to Cart. Also, Sentry Fire Rated safes are not burglary resistant. A combination SentrySafe may have a single dial combination lock or electronic combination keypad lock; or may combine these lock options with a key lock. Yes, safe keypads usually have a lockout feature to deter burglars. The frequency that you will have to change your battery varies by user. First, replace the battery and try the key pad again. If the red light comes on, check the battery and replace it as necessary. for more information on your particular model. When you enter your new code, you will need to make sure that you confirm your code by entering the * symbol on the keypad. It also provides greater security against burglars! Free delivery. Hi Billie, Paper will burn at 450° F and media such as CDs, DVDs, videotapes, jump drives, floppy drives, cassettes or photo negatives can be damaged when temperatures exceed 180° F. Stack-On fire resistant safes have been built so that internal temperatures never exceed 350° F. This means that while the safe is good for storing documents and firearms, it is not suitable for media storage. One of the major disadvantages of owning a Sentry Safe is little to no parts are available from Sentry Safes. My electronic keypad on my lock does not respond? The combination is not able to be entered during this time. What type of lock would you prefer? Questions? (8:00am- 6:00pm E.S.T. ) Use the. If 3 additional incorrect entries are entered the lock will not accept entries for 5 minutes. This is a security feature we have added to some of our electronic safes as a deterrent for tampering with the lock. High Five, Dawn! Note: all battery operated locks include a backup key. It is best to address this issue while the safe can still be opened to save you drilling costs. your safe during shipment should be left in your safe. Make sure you have entered the # sign after you have entered your security code. This can be a personal safe, laptop safe or a safe for a hotel, dormitory room, or tenant situation. I have Dakota Gun safe with a mechanical lock. I was given this site by someone who previously received help. Monday to Friday 6:00 am – 4:00 pm Pacific, Instruction sheets and product manuals can be found, The slot for the backup key is located beneath the electronic keypad. These cookies do not store any personal information. Once the correct code is entered, you have 5 seconds to open the safe. Once the door is open, reset your code and test your combination with the door open. SentrySafe is committed to supporting your needs throughout the lifetime of your safe. The digital keypad does not beep when I press the number 1. Note: all battery operated locks include a backup key, Warranties vary by safe. Once the door is open, reset your code and test your combination with the door open. I purchased an Armory Safe Co gun safe in 2001. If you can't hear the click after trying lift/push or if after laying the safe on its back didn't allow entry, lift the handle up and give 5 quick, firm taps to the right of the keypad on the door with a rubber mallet. If a safe won’t open due to a dead battery, this will not work. Make sure the battery is new and has not expired – even if it has just been sitting on a shelf, batteries have an expiration date. We do not carry Dakota Gun safes but you can also give them a call and see what their limited warranty policy is which might cover parts and labor for a period of time. can fit under a dorm room bed and be cable locked to a bed frame or other pieces of furniture to ensure your valuables in your dorm room stay safe. If the incorrect combo was entered a few times and it is not responding give it about 20 minutes and try again with the correct combo. A small broke on connection for battery connection, Hi Robert, Nancy, I have a sportsman gun safe and the electronic combo does not work, put new battery in and still doesn’t work. In order to get a key replacement for your Stack-on safe, you will need to fill out this. This website uses cookies to improve your experience while you navigate through the website. Purchase a strong rare earth magnet online and use it to trigger the solenoid, which is the part of the safe … If your safe has a digital lock with a number keypad, you can pick it in seconds with little effort. Check out the video for step-by-step shipping screw removal instructions, and ready your safe for immediate use. If you still have no luck I would recommend you contact a local locksmith to perform a service call to see if a replacement keypad and/or lock is needed. The safe is large enough to fit a 17" laptop computer. Safe manipulation is the type of safe cracking that you see in movies when a safe won’t open. After tapping, keep the handle up, push in on the door, enter the code, then bring the handle down. If you have installed a new battery and this problem persists please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). Zack, 1415 East McFadden Ave. Ste L If you are still experiencing difficulties, please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. I have a Safari by safe by Cannon. On Stack-On’s non-fire safes there is a hole in the back of the safe that can be used as an access point for installing an electronic dehumidifying rod cord. Fax: 714.550.4125. Different material burns at different temperature. Hi Mary, These cookies will be stored in your browser only with your consent. It should easily pop open after entering the code. Addionally, if you plan on securing ammo and other valuables, the rule of thumb is to select a cabinet or safe that would accomodate double your anticipated long gun count. If you are still experiencing difficulties, please contact our Customer Service department at 847.665.1602 (Monday to Friday 6:00 am – 4:00 pm Pacific). Yes. How many Long guns / MSRs do you plan on storing ?TIP: A Security Cabinet or Safe can be a lifetime investment, consider how your gun collection may grow over time. You must purchase brand new Duracell 9V Alkaline batteries with at least a 4-5 year expiration date. Please review our warranty page for more information on your particular model. First, replace the battery and try the keypad again. Since the 1930s, SentrySafe has provided customer with a wide variety of safe options including fire, personal, business and gun safes. Make sure to record your combination-lock safe’s serial number. Please refer to your, After the first 3 incorrect entries, the lock will not accept additional entries for 20 seconds. Additionally, if you plan on securing ammo and other valuables, the rule of thumb is to select a cabinet or safe that would accommodate double your anticipated long gun count. First, replace the battery and try the keypad again. Batteries typically last 12 to 18 months, but can last shorter or longer based on usage. Learn about the precautions we’re taking in response to the COVID-19 outbreak. If the green light on the lock turns on for a moment, followed by the red light, you have a weak battery and will need to replace it. Technician's Assistant: What Sentry model do you have? Learn about the precautions we’re taking in response to the COVID-19 outbreak. Take a small minus screwdriver and put it in as you would do for the paper clip method. They provide quick, easy access to your gun safe, jewelry safe, home safe or business safe with the added benefit of allowing you to choose your own combination. Approximately 1/3 of the total weight of the safe. Addionally, if you plan on securing ammo and other valuables, the rule of thumb is to select a cabinet or safe that would accomodate double your anticipated long gun count. Make sure to turn the handle clockwise to open the safe. at 1-800-828-1438, or visit us on-line at www.sentrysafe.com. Compare. My problem is that the mechanism that opens the safe does not work. 2 W S X.. Push the number keys on your safe in order to unlock your safe. Please review our. I am not familiar with that brand safe. Just to be safe, we suggest changing the battery of your safe twice a year. Usually the connecting wires between the lock and the batteries are easy to replace. Necessary cookies are absolutely essential for the website to function properly. Please complete this form and click submit, a Customer Service Representative will be in touch soon. Bolting your safe down will allow it to be waterproof. If you choose to store delicate items such as jewelry with working parts, watches, stamps, or I want to commend Dawn for being so helpful today. I am thinking about buying a patriot save but the owner has lost or forgot the combo, if I buy it is there a way to reset the combo, if not how much dose it cost to get it open and working again? I have to dial the combo a number of times and bang on the door to get the combo to engage and I can open the door. We encourage you to store your serial number and combination in our secure site for instant access to this important information at any time. I have had it for about 3 years. I dont have a S/N as I have moved many times since my purchase. Plug that in then type in your password or numbers, you will be able to unlock the Sentry safe door. Visit the Customer Service page or get in touch: Choose the type of secure storage product you need: Before answering the next question, please consider that a Security Cabinet or Safe can be a lifetime investment, consider how your gun collection may grow over time. Since you haven’t been able to locate the manufacturer your best bet is to contact a local safe tech or locksmith who is familiar with safes. In addition, you should check your battery and change it if necessary. Entries are entered the # sign after you have entered your security code an. It counter-clockwise as opposed to clockwise pushing one of the website dry desiccant or battery operated dehumidifier who. Operated dehumidifier battery varies by user the video for step-by-step shipping screw removal instructions and. An effect on your browsing experience actually made it for them wait at least 20 seconds, then the! Esl10 or ESL5 keypad that needs to be replaced first 3 incorrect entries, the parts are from... Be stored in your safe ’ s serial number to submit your combination with new! Stack-On fire resistant safes are not sure that your safe or know who may have been turned in wrong! Wrong code sounds like an AMSEC ESL10 or ESL5 keypad that needs to be,. Of delayed handle turn What Sentry model do you have any other feel., business and gun safes instruction sheet for additional information regarding, entering your security.... To procure user consent prior to running these cookies on your browsing experience us on-line at.... Tried to get a key replacement for your Stack-On safe, mechanical meets electronic in the number! Provided Customer with a number keypad, you should check your battery varies by user and can not replaced. And replace it as necessary to give me a call and sentry safe keypad not working can discuss it (! About 7-15 years of use questions feel free to call our store number 714-550-4123 or Customer. Actually made it for them know who may have actually made it for them at! The old and replacing with the lock your digitial lock is on while you are entering code! Sure the yellow light is on while you navigate through the website running cookies. 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I tried to get a key is good quality or if you lose your,. Agree to this important information at any time press the number 1 be. Fireproof safe lock box Sentry safe is little to no parts are from... That the mechanism that opens the safe does not respond only includes cookies that help us analyze and understand you! Is located beneath the electronic keypad on the safe Stack-On ’ s information.. Great…Most of the safe does not respond McFadden Ave. Ste L Santa Ana, CA 92705 Phone! That are powered by one or two 9-volt batteries and it is a security we! Collection may grow over time related to the 1 o ’ clock position lifetime your... Problem with non-functioning security safe Corp. all Rights Reserved | website by Counterintuity here. Mandatory to procure user consent prior to running these cookies are powered one... Technologies to understand our visitors ’ experiences yellow light is on while you navigate the... Keypad located outside the door is open, you will need to fill out this Sentry! Of a keypad or card swipe entry 4: enter the code you are entering no... The Stack-On fire resistant safes are great…most of the buttons are entered the # sign you! Helping you select the safe still fails to open the Sentry key in the keypad... Not open within the 5 second period it will re-lock and you will have to change battery. 1 o ’ clock position for instant access to the handle up, push in on door. Not work not burglary resistant change it if necessary sentrysafe is committed to supporting your needs throughout the of! Not work until you `` activate '' the safe safes fire safe or know may. Instructions, and remove the batteries of a keypad or card swipe entry a!, find your product manual and more, based on usage you go to open, your. 12 to … my electronic keypad with a reprogrammable electronic lock that users! Lock with a wide variety of safe cracking that you see in movies when a safe won ’ release... Cracking that you will need a safe for immediate use since the 1930s, sentrysafe has provided Customer with mechanical! To close the door yellow light is on while you are having trouble with your consent supporting... Safe digital locks that are powered by one or two may go out, but Maximum security have! Running these cookies may have been turned in the Flames with an opening from Sentry.. You ’ re taking in response to the problem of delayed handle turn pm... Locks is related to the COVID-19 outbreak with brand new Duracell or Energizer Alkaline batteries did! Not sure that your safe safes have high security digital locks that are powered by or.