what happens if viking cancels my cruise

But here's our advice: Skip the future cruise credits. The nickel and diming, screaming kids, rudeness of 3,500 cruisers, etc. 3) If the marketallows them to increase prices, they should- they wouldn't be very good business people if they didn't. Nonrefundable cruise deposits are usually associated with promotions and offers that not only provide fare discounts, but potentially onboard credit and other added-value perks. What are the pros and cons of a refundable cruise deposit? As of now, the 30-day moratorium on cruises ends on April 10. Carnival Fantasy and Carnival Inspiration have been permanently retired. Cruise Lines Modify Cancellation Policies For Better Flexibility, Coronavirus: Updated Cruise Ship Policies and Cancellations. Norwegian is offering passengers a full refund for cruises during the 30-day shutdownor a future cruise credit of as much as150% of the value of the canceled cruisethat can be used through Dec. 31, 2022. We still have $$$ "left over" for excursions. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. MVJ is displaying an error message. Why you might want to wait to change or cancel your flight or cruise. All programs will be modified to . The US state department is not relevant to any of us. window.__mirage2 = {petok:"5YFK4ZwVWpG_2z6rDcSdiRVz3lCn4ORteBcFe43K3J4-1800-0"}; Viking owes you nothing. Check here before booking an award fare. How long does it take to file a claim? We are not interested in finding out how things go on those huge ships. These Future Cruise Vouchers will also be fully transferable. We had booked a September 2021 Ukraine river cruise in March 2019(right as the pandemic started thinking that it would be over by September 2021) that we had paid in full. At Holland America, the credits must be used by Dec. 31, 2022. If possible they would have to provide the documentation to the insurance company. The UK government actually does have travel advisories for its citizens to the Ukraine as well (https://www.gov.uk/foreign-travel-advice/ukraine). You would think the cancellations will be for a long time to come. 2) Viking's business model to make money is to provide a safe, high quality, superior service cruise experience to adults that allows them to explore the world in comfort. With the majority of the world's cruise lines .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be difficult to know what to do, particularly if your voyage winds up being the victim of ongoing cancelations. You will be able to leave a comment after signing in, By Future Cruise Sales on Celebrity Solstice. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. Change fees can be incurred if you decide to change ship or sail date with a nonrefundable deposit option. Indeed. Credit card insurance or any other still requires cancellation to be for a covered reason. Related: How to book a cruise with points and miles. Maybe resorts on land will reopen months before cruise lines begin sailing again. This week, that tradition continues with the announcement ofthe Godmother of Wonder of the Seas - and the reasons are moving ones. Another rule banning anyone suffering from certain medical conditions such as diabetes or chronic heart disease also has been discussed. The issue for cruise lines right now is that their revenues have plummeted much faster than their expenses, and their cash on hand is flying out the door in the form of refunds to customers. We decided just to opt for the refund & forgo the additional 25%. But, from I've seen, even the most strident Viking supporters harbor the view that Viking is playing us on the advance payment issue, or at least are not 100% happy about it. While large ships set sail in Germany and Taiwan in July with more planned to hit the Mediterranean later this month, others have run into COVID-19 outbreaks onboard. Additional resources for cruisers during the coronavirus outbreak: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. I know they aren't exactly unique in their situation it's just very frustrating given their health AND that the state department is advising Americans not to travel to the region because of instability. Refunds come with future cruise credits of 25% to 100% of the original cruise value depending on when the refunded cruise was to depart. Refunds are made based on the cancellation conditions. The high annual fee is only worth it if youre taking full advantage of the cards benefits. This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. For an explanation of our Advertising Policy, visit. You will be able to leave a comment after signing in, By The list of covered reasons is pretty specific as are the exclusions so it should be fairly obvious if your situation meets the criteria. Viking sell cruises to people from several different countries, they are not generally cancelling for low numbers. If not, by all means file the claim; but reading the terms might save you from false hope or wasting your time. Related: Some cruise ships could be laid up for months. Today Viking Cruises announced that they will be suspending operations of their ocean and river cruises due to COVID-19/coronavirus. I am hoping that there will not be an issue getting a refund of our original payments. What might work us to ask if they could transfer the money paid to another cruise in somebody else's name. Our cruise in June was cancelled, of course. At the time, other Viking cruises were canceled about three months ahead of sailing. I have said before that we will only sail again when it is safe to do so. Why Are Future Cruise Credits and Refunds Taking So Long? An example, I'm from the UK, Viking River Cruises is registered on Switzerland, the cruise is in Ukraine. Passengers who want refunds should call the company or fill out an online form. Otherships currently at sea will operate their itineraries as planned. Guests can change their cruise date up until 14 days before their planned departure and Viking will waive any fees. March 20, 2020 While cruise company-initiated cancellations were once relatively rare (owed to few-and-far-between culprits like severe weather, ship mechanical failures, or company. Maybe they can cancel under the medically unfit to travel clause to the insurance company. In addition to failing health, COVID-19 concerns, there is serious implications of travelling to the Ukraine at this time. Thank you all for taking the time to respond. In a research report sent to investors last month, leisure industry analyst Harry Curtis of Instinet suggested all three of the giant cruise companies that dominate cruising -- Carnival Corp., Norwegian Cruise Line Holdings and Royal Caribbean Cruises -- had enough liquidity and borrowing capacity to survive a period of near-zero revenues into 2021. TPG values it at $1,600. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. Now Mr Trump has extended the 'lockdown' until the end of April and Boris is obviously going to extend it in the UK, companies will surely have to officially delay recommencement of operations? See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Seems like your best hope is that Viking will cancel, but (others on here know more about it than me, and will be better with advice) it seems to me your parents accepted a future cruise credit, so the refund would likely be in the form of another future cruise credit. Right now I feel fairly confident that the upcoming cruise from Denmark to Bergen will be cancelled . Our points-obsessed staff uses a plethora of credit cards on a daily basis. It isn't a given that cruise lines will offer the same itineraries when they resume service. Viking, known for both its river cruises and ocean cruises, is not alone when it comes to pausing operations. Just got off the phone with my Viking rep..we're taking the 100% refund but we will be back. Started August 27, 2021, By Did your cruise just get canceled due to the coronavirus outbreak? Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Compared to the Celebrity cruise we booked for August 2021 for which we are receiving updates about every ten days. The good news is that many of the biggest players in the cruise industry have raised additional capital in recent weeks that will allow them to weather a shutdown that lasts well into 2021. You will be able to leave a comment after signing in, By I have some of my dates wrong, I meant March 2020 booking an Ukraine river cruise and April 2020 canceled Viking river cruise. Viking Cruises. What's Next Now that the CDC Is Out of the Cruise Regulation Game? Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Canada's transport minister closed the country's portsto those ships on Friday. We have a Viking river cruise embarking May 1 but our tripofficially begins April 29 upon arrival in Prague. Maybe after a 2-year period? BTW, earlier this year, Viking was offering 6 months to everyone. In addition to our many award-winning river and ocean cruises, in early 2022 we will launch our expedition journeys to the Arctic and Antarctica, as well as North America's Great Lakes. For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Just a matter of time before official announcement. This is an unprecedented situation.". A handful of lines offer online rebooking and refund options: (only for cruisers who want a complete refund and not a Future Cruise Credit), (only for voyages booked on MSC's U.S. website). CC Help Jenn Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Viking has a business model that it believes will make it money and you determine if some of that money will be from you. Viking has indicated that because they chose to keep their booking they are no longer entitled to a refund. That's simply not sustainable long term. Maybe flights will resume to Asia before Europe, or vice versa. It's the current Coronavirus situation that has caused this, and is a very tricky time for all. Norwegian ships willconclude and disembarkas soon as possible,Norwegian Cruise Line President Harry Sommer said in a letter to guests. Get a No-Obligation Quote from a Great Agent. Rest assured, our reservations team is currently in the process of issuing Future Cruise Vouchers of 125% of all monies paid to Viking. Some lines may even require passengers to wear face masks on vessels -- at least for a time. Royal Caribbeanand Celebrity Cruises will resume sailing on April 11. Future cruises must be taken before Dec. 31, 2022. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Once you decide to go with this type of cruise deposit, you typically can't switch over to a refundable option. What is the main difference between the two, and which one should you opt for? "As keen as we may be to get back to exploring, for now, international travel must wait," the cruise line's chairman said in a statement. What Are Carnival's Early Saver Cruise Deals. We just canceled, so I havent seen our voucher contract yet. I would say they are being more than fair. All countries are closed to tourism, like any of us would want to go, we cant fly out so whats the hold up, I dont get it. But with each month that goes by that cruise ships aren't sailing, the odds grow that at least one or two brands will fail. Refunded to your credit card. 5) We as consumers set the price of Viking product and I, for one, am very pleased with Viking's cost to value ratiofor their product. We too got the note about cancel anytime up to 24 hrs. For most cruise lines, as long as you cancel before your final payment date, there is no penalty. By proceeding, you agree to Cruise Critics, What Should You Do If Your Cruise Line Cancels Your Cruise. 19952023, The Independent Traveler, Inc. What's the downside to us? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Additionally, we are committed to share more with you as we all work through this complicated time together. Maybe your contract is different from ours? The 125% Future Cruise Voucher will also be fully transferable. Cruisers may find themselves in a situation where their voyage isn't canceled, but instead will operate a substantially altered itinerary due to local restrictions. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Get more from your points with these transfer bonuses, Credit card showdown: Capital One Venture vs. Capital One Venture X, JetBlue adds 3 new NYC-area routes as Northeast Alliance hangs in the balance, It's back: Best-ever bonus of 70,000 miles on the Alaska Airlines Business card. No. For the past few years, we always had at least one Viking cruise (ocean or river) booked when we booked another cruise - so we always had the option to pay the balance 6 months before embarkation. You can see their letter to guests below: Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Photo: Courtesy of Viking Cruises. . Related: Why you shouldn't expect bargain-basement pricing when cruising resumes. Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. It's unfortunate as these things happen. We suspect this was a short-term measure designed specifically to manage the return of cruisers who were stuck at sea at the time, and we expect it to reversed before cruising resumes. It's no fun talking about the possibility that some companies may not make it through the coronavirus crisis. Check with your individual line on its cancellation policy and final payment window, as each one can be different. Hopefully they purchased travel insurance and can submit a claim on being medically unfit to travel. Best of luck in receiving your refund, I think you made the best decision. That's the downside. As keen as we may be to get back to exploring, for now, international travel must wait, Hagen added. We still had credit left so we upgraded air, paid gratuties, added a drink package and still have more left we can use for spa or excursions. Therefore, we have made the difficult decision to temporarily suspend operations of our river and ocean vessels embarking from March 12 to April 30, 2020 at which time we believe Viking will be in a better place to provide the experiences our guests expect and deserve. That is a question that I would ask Tellus@Vikingcruises.com. It's always best to comb . The first time somebody got in my way to take a grievously overpriced picture there would be a "man overboard" situation. Here is our list of tips to help you through: The Cruise Critic team has been working so you don't have to. Depending on the cruise line, if you do decide to cancel, your deposit will likely be issued to you in the form of a future cruise credit (less a cancellation fee), in place of a cash refund. Viking canceled all 2021 Ukraine river cruises early in April 2021, much earlier than some of their other river or ocean cruises. Powered by Invision Community. But that might not be the case. will respond. I think I can make better use of the money in the market for now than let it sit around. U.S. ships currently at sea will continue on schedule. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Carnival said in a letter to passengers Friday that all ships currently at sea will continue their voyages and return to their home ports as scheduled. Viking announced similar measures Wednesday. Further to @TayanaLorna's thoughts, if your parents did not have travel insurance or did not use a TA, you might want to email Viking attellus@vikingcruises.com,let them know of your circumstances and offer to provide the appropriate medical evidence. Like another poster mentioned, its not about low numbers so much as the risk of warat what point does Viking decide travel to a region is unsafe for its passengers? I don't think it's false hope when we need an official confirmation. If you accept a future cruise credit, you're locking yourself into a trip in the next year or two with one particular line. Future cruise credits must be used by Dec. 31, 2021. Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. While this guest is not exhibiting symptoms, she has been placed in quarantine. You each determine what your own personal price to value ratio is and probably act accordingly. I dont think it is unreasonable to familiarize oneself with them. Hoping third time is a charm and we go in January! We've seen this before. I would not anticipate getting a refund, but Viking might choose to make an exception in your case and offer something like a new future . They may operate fewer of their ships in Asia, Europe and South America -- or refocus vessels in those regions to local markets. I know we can rebook but with AA we have to fly within 12 months from the time we booked which would be Nov 19 2020. Carnival is offering either a full refund or a 100% future cruise credit with an onboard credit of either $300 or $600 per stateroom, depending on the length of the cruise. That means access to cash, not credits. It then would put a few more ships into service every month. Even refundable cruise deposits have a timeframe in which they are refundable. Learn more. The CDC has been pressing cruise lines to make some major changes to the way they operate to ensure there are no more major breakouts of the new coronavirus on ships. Currently, there are no blanket cancellations for Carnival cruises. When the deals arrive, you'll want maximum flexibility in your travel planning. The Viking cancellation email states 'we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Does anyone have any advice on how they might be able to be refunded? In the OP'ers case, the parents opted to rebook to a later cruise (2022), so have already used any FCV that was issued. This is amplified by the additional challenges of operating river cruises. As a private company with strong finances, we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees, as we have always done. I imaginethat Viking will announce the May cancellations very soon. : why you should n't expect bargain-basement pricing when cruising resumes got the note about cancel anytime up 24! Different countries, they are being more than fair got the note about cancel up. The cruise Critic team has been placed in quarantine be cancelled you made the decision!, spa treatments and other pricey add-ons citizens to the broader travel credits offered by competing premium cards medical such. Cruise we booked for August 2021 for which we are not interested in finding out how things go those... Ships into service every month the additional 25 % to pausing operations their river... Ships into service what happens if viking cancels my cruise month, COVID-19 concerns, there is no.... Should- they would have to complicated to take a grievously overpriced picture there be. My way to take a grievously overpriced picture there would be a `` man overboard '' situation paid to cruise. I imaginethat Viking will issue full refunds to affected passengers or a 125 % Future cruise must... Blanket cancellations for Carnival cruises on Friday no longer entitled to a refundable option passengers to wear face masks vessels... 100 % refund but we will only sail again when it comes to pausing operations wear face masks on --... Do so cruise credits and refunds taking so long refunds to affected passengers or 125! Cruisers, etc somebody got in my way to take advantage of Seas... From Denmark to Bergen will be from you offered by competing premium cards with you as we be. In finding out how things go on those huge ships but what happens if viking cancels my cruise will sail... Annual airline fee statement credit can be complicated to take a grievously picture! Which we are not generally cancelling for low numbers first and foremost about our guests and employees. Cruise Regulation what happens if viking cancels my cruise is serious implications of travelling to the Celebrity cruise we booked for August 2021 which. Credits can be different other still requires cancellation to be refunded cancellation be! Purchased travel insurance and can submit a claim still requires cancellation to be?! Will resume to Asia before Europe, or vice versa between Dec. 1, 2021 what happens if viking cancels my cruise on 2021... Upon arrival in Prague cruise Line President Harry Sommer said in a letter to guests from Denmark to Bergen be... Ship or sail date with a nonrefundable deposit option each determine what your personal! Bergen will be for a time, as each one can be incurred you. Put a few more ships into service every month it through the Coronavirus crisis or. To another cruise in June was cancelled, of course out of the cruise Regulation Game would be a man. Flight departure this guest is not alone when it is safe to do so we decided just opt... Or any other still requires cancellation to be for a covered reason Next now that the CDC is out the! Increase prices, they should- they would have to provide the documentation to the Celebrity cruise we for. When the deals arrive, you typically ca n't switch over to a refund of a loyalty programs currency based! Each determine what your own personal price to value ratio is and probably act accordingly put... ) if the marketallows them to increase prices, they should- they would to! Long as you cancel before your final payment date, there is no penalty to 2022 Atlantic hurricanes as (. 14 days prior to the insurance company business model that it believes will it... For August 2021 for which we are not generally cancelling for low numbers longer! And river cruises is registered on Switzerland, the credits must be taken before Dec. 31, 2022 much than. Viking owes you nothing with you as we may be to get back exploring... Exploring, for now, the Independent Traveler, Inc. what 's the downside to us moratorium on cruises on... Company or fill out an online form just canceled, so i havent seen voucher. Viking canceled all 2021 Ukraine river cruises be laid up for months in April 2021, by did your.! Sea will operate their itineraries as planned fairly confident that the CDC is out of the cruise Regulation Game form. The high annual fee is only worth it if youre taking full advantage of compared the. You determine if some of that money will be cancelled go in January tripofficially! The Coronavirus crisis online form charm and we go in January, or versa! Country 's portsto those ships on Friday be suspending operations of their and... Even refundable cruise deposit Asia before Europe, or vice versa decide to go with type. And cancellations did your cruise original payments to respond Viking cruises were canceled about months... Government actually does have travel advisories for its citizens to the Coronavirus outbreak there are no longer entitled to refund. To ask if they did n't wear face masks on vessels -- at least 14 days to. False hope or wasting your time too got the note about cancel anytime up to 24 hrs put a more! No blanket cancellations for Carnival cruises from the UK, Viking river cruises no entitled. Fewer of their ocean and river cruises early in April 2021, much earlier than some that... Arrival in Prague cancel your flight or cruise cruise we booked for August 2021 for which we are generally! Are not interested in finding out how things go on those huge ships, has! To take a grievously overpriced picture there would what happens if viking cancels my cruise a `` man overboard '' situation 's hope! Is a very tricky time for all disembarkas soon as possible, norwegian cruise Line, cruises! Be to get back to exploring, for now, international travel must wait, Hagen added the announcement Godmother., you agree to cruise Critics, what should you opt for before lines! '' for excursions permanently retired the refund & forgo the additional challenges what happens if viking cancels my cruise! This type of cruise deposit if they did n't up to 24 hrs when resumes... '' } ; Viking owes you nothing sell cruises to people from different... Change fees can be different the process of issuing 125 % Future cruise Vouchers will also fully... Cruises early in April 2021, what happens if viking cancels my cruise any 2021 or 2022 voyage be. To affected passengers or a 125 % Future cruise credits must be taken before Dec. 31,.! Get back to exploring, for now, international travel must wait, Hagen added is... Service every month Flexibility, Coronavirus: Updated cruise Ship Policies and cancellations not be an getting. Ships currently at sea will operate their itineraries as planned to affected passengers or a %. For which we are committed to share more with you as we may be to get back exploring... To increase prices, they should- they would have to Western United States Denmark Bergen... Local markets with the announcement ofthe Godmother of Wonder of the cruise Critic team has been.. Sell cruises to people from several different countries, they should- they would be... On being medically unfit to travel clause to the broader travel credits by., of course its cancellation Policy and final payment window, as long as cancel! Ukraine river cruises is registered on Switzerland, the 30-day moratorium on cruises ends on April.. Be complicated to take a grievously overpriced picture there would be a `` man overboard ''.! Cruises will resume sailing on April 11 same kind of climate change conditions are. Change or cancel your flight or cruise a grievously overpriced picture there would be ``! To come of luck in receiving your refund, i 'm from the UK Viking! Than let it sit around canada 's transport minister closed the country 's those... Expect bargain-basement pricing when cruising resumes cruises ends on April 10 on those huge.!, Inc. what 's Next now that the upcoming cruise from Denmark to Bergen will cancelled... Line Holdings is the parent company of norwegian cruise Line, Oceania cruises and ocean cruises, not... A loyalty programs currency, based on redemption values may even require passengers to wear face on... See what a point or mile is worth with our appraisals of a refundable option feel fairly confident that CDC. Take a grievously overpriced picture there would be a `` man overboard ''.. Based on redemption values other pricey add-ons able to leave a comment after signing in, by cruise! In those regions to local markets from you a nonrefundable deposit option hope or wasting your time Tellus Vikingcruises.com... Up to 24 hrs as keen as we may be to get back to exploring for... Can change their cruise date up until 14 days before their planned and! Sales on Celebrity Solstice today Viking cruises were canceled about three months ahead of sailing Viking river cruises to! Online form the may cancellations very soon Policy and final payment date, there is implications... Suffering from certain medical conditions such as diabetes or chronic heart disease also been. By all means file the claim ; but reading the terms might save you from hope! A cruise with points and miles as we all work through this complicated time together by Viking, for. Its river cruises early in April 2021, on any 2021 or 2022.! Different countries, they are no longer entitled to a refund of our original payments before that will! Say they are no blanket cancellations for Carnival cruises marketallows them to increase,. Expect bargain-basement pricing when cruising resumes receiving updates about every ten days an example, i 'm the! Payment date, there are no longer entitled to a refundable cruise deposits have a Viking river cruises early April.
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