2. - "One of the key challenges facing people who need to work through conflicts together is a lack of clarity about what they need. Notes:Running times will increase with larger groups. People around the world are working more than ever< . Company Number: 06680497 VAT Number: 422947194. In total, allowing for discussion, we recommend allowing 30 minutes for completion. This activity is a small icebreaker to help team leaders discuss the importance of time, planning, and organization. Conflict Activity: Four Words Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. The response was great, stimulated lots of discussion about stereotyping and gave way for a fantastic reflection session. Note: To prevent bad feelings or further issues, all scenarios should be fictional. Aims: To test listening skills. To illustrate the dangers of making assumptions. To encourage participants to think about how they can check their understanding of information they receive. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. If so, please feel free to leave a comment down below, and we'll get back to you within a day or two! Deserted island | 8. Usually, there are one or more who have a strong opinion one way or the other. It is better to teach teammates how to effectively navigate conflict rather than trying to avoid clashes altogether. Jump to an icebreaker 1. Ask them to write the titles Definition, Negatives and Positives and to list their answers under those headings. What would you do if your boss took credit for your work during a meeting? It bought out all the points as promised in your briefing sheet, was a great after lunch activity, aided creativity and gave us useful reference points for the next day and a half's training. Facebook 6. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. It comes from Reddit, where the r/AITA subreddit is dedicated to people telling stories of conflicts and scenarios in their lives. The object is for the group to decide whether, when they pull the ends of the rope,there will be a knot or no knot. Hand out index cards and markers And ESH, for "everyone sucks here," a scenario where no one acted appropriately. I love this activity it really increases delegates self-awareness on their listening skills and how easily they can make assumptions. Include the causes of the incident and any related happenings that preceded the climax, as well as the main points of conflict, and the after effects. We teach new starters that they should not make assumptions on a customers appearance. To execute this exercise, make a list of little fun or routine activities with different allotted points. If you are offering conflict management training, these 5 activities should be useful for you. Aims: To help participants learn something about their fellow participants, including something about what is important to them. Notes:A small prize for the winning team would be nice, though not essential. YTA, for yes, you are. Useful For:Anyone attending a course or workshop that focuses on dealing with conflict. Further, conflict management is a product of successful problem-solving in which the parties have worked out ways to de-escalate conflict and avoid future escalations. However, some of the statements are ambiguous and biased towards eliciting an incorrect "true" answer. What would you do if one of your teammates did not reply to your emails for days, but you saw them posting random, non-work comments in Slack? Response 1 No, you are not. A great start to a session! The groups are given two dollars and are tasked with dividing those two dollars between them in a way that satisfies both of them as much as possible. A cold wind blows for anybody who does not like to argue. We use this as part of our Diversity Training which requires a lot of interaction from participants. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. Group Size:This module can be used with groups of up to 24 participants. Each team member has a pen and a piece of paper. It then required some simple facilitation skills to identify ways to become better listeners and again to highlight some easy steps that everyone could take to improve their skills. Statements might include: To unlock this lesson you must be a Study.com Member. Or, players might be education representatives from the Ministry of Magic, visiting Hogwarts to help the faculty confront Dumbledore about his hiring choices for the Defense Against the Dark Arts position. Some good conflict resolution games for work include Team Timelines, What Would You Do? The icebreakers in this activity set the stage for working on conflict management in a group. Dress Up. It is also a useful addition to Emotional Intelligence training. By clarifying desired outcomes from their work together, participants can begin to build an agenda that seeks to affirm those desires in practice.". Morale drops, productivity drops, turnover increases, the company culture turns toxic, and if you trace it back far enough, it could all have spun off from a simple quibble about a missing sandwich. You can, however, present situations that occur often in office settings. Time:This exercise will take about 15 minutes to run. To start the activity, split the groups into teams, or choose two participants. Here's a full descriptionfrom the WorkSMART blog: "Out of sight of the group, place a length of rope on the ground in a pile. Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. You'll Need: Pens and paper for every participant. The audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. Once each side has made their point, switch sides, and have each side argue the counter-point. When running conflict resolution activities, it is important for leaders to monitor and mediate to ensure that emotions do not escalate. 3. Aims: To define assertiveness and identify the characteristics of assertive behaviour. To identify situations where participants find it difficult to be assertive. Each pair need to keep a tally of how many buts they used. The Positive Definitions Game Ice Breaker Activity: 20 to 30 minutes. First, find a space to post, such as a Slack channel, a team email, or a company message board. Everyone should be able to work from home as many days as they like, Companies should offer unlimited holidays to everyone. Use the same style of debrief questions as above. Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. Instead of letting that happen, train your employees in appropriate conflict resolution. Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. It always prompts a lively discussion and is ideal to use after lunch (or any other time a pick up is needed!). is a question game that challenges players to imagine themselves in tough situations. Response 2 Yes, you are. 7. After 10 minutes the managers and employees must come together and negotiate a final outcome. I have used this in call handling training as well as to reception staff. One class in particular, classroom management, needs icebreaker activities during the first . Thus, you can promote appropriate means of handling conflict. 288 lessons. In total, allowing for discussion, we recommend allowing 30 minutes for completion. Everyone will know how much he contributed individually but no one will know how much anyone else, from their own team or the other, contributed. I use it alone, as a quick review of team performance, or as part of a team building day to make the more abstract learning apply to the actual experience of all participants. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. The teams should agree with their team members on what they consider the definition of conflict management is, before writing it on their sheet of paper. Reading a story to a group is fun and people make assumptions on what they have heard which means they learn a lot from the activity. What positive outcomes can result from conflict in the workplace. Notes:A great follow up for this is What is Assertiveness? in Course Modules. Terrific. This is great to use for Presentation skills, Train the Trainer, Assertiveness and Selling Skills. Ive used it in induction courses. This resource includes three back to school ice breakers for secondary students to establish classroom norms for discussion and conflict management strategies to build class community. (You may wish to take more time for larger groups or where you want to explore some of the learning in more detail.). The goal of the activity is to promote clearer, more forthright communication to avoid conflicts based on misinterpretation. It never fails to entertain the delegates, but always ticks the boxes for active listening as well as assumptions training. Give it a go, youll love the results! The goal of this exercise is to demonstrate that everyone has had times where they've been wrong or unreasonable and how they've handled conflict in the real world. Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. Divide your team into two groups so that one can be the management and the other can represent employees.. Its designed to help anyone reflect on how to improve their workplace relationships, not just those who are in conflict. The exercise is a fun way to get across an important message, and the recording that is included with the downloads allows the trainer to rest their voice for a short time, which is a bonus for both trainer and trainees in most cases! This activity is so popular that staff often ask to do it again at other events. Aims: To encourage the team to think about the team's strengths and weaknesses. To identify behaviour that the team needs to change. Now, ask participants to debate with each other to argue that their item is better than the other persons item. Management Training and Development Ltd. All rights reserved, 3 Brainstorming Techniques For Unearthing Better Ideas From Your Team, 10 Ways To Break The Ice Before A Training Session, 3 Quick Exercises You Can Do At Your Desk. Its bad effects don't end there, however; conflict makes people unhappy, and the damage it does to company culture can overwhelm every other aspect of the work environment. 1. You should pick a pop culture reference that is well-known, or one that is summarized in a short clip. Google+ var cx = '013209710434639248852:aqkaeyugwbw'; Practicing this kind of conversation helps to prevent miscommunication and misunderstanding and promotes empathy. How did things change when you switched from debate to dialogue? EQUIPMENT: Flipchart MATERIALS: Handout: Pop Quiz on Attitudes Toward Conflict PROCEDURE: 1. What techniques did you use to come up with the 4 words? The Goldilocks exercise is a valuable method of demonstrating to candidates the way they make assumptions. After the allotted time is up, have one person from each group, say aloud to the class, what their definition and positives and negatives were, that they listed. Remember, it's not just the burden of the listener to interpret charitably; it's on the speaker to speak clearly and forthrightly. It really gets the message across well. Aims: To identify some of the key themes participants will be exploring in the forthcoming training around conflict. I then get them to analyse what should be included in the Minutes using ABCD eg what's vitally important (the Absolutes), what are the Basics or the Background to the story, what adds Colour to your minutes to bring the story to life - and what can be left out (the Dumps - eg Christina, the wheelchair etc). Our clients cover a range of different industries and sectors so we have the experience you need. Twitter In total, allowing for discussion, we recommend allowing 20 minutes for completion. Each group will start its own pot of money. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. 4. The aim of the dialogue is to reach mutual understanding while valuing the strengths of the other persons position. Please view our, 3 Free Conflict Management Training Activities & Ice Breakers for Adults, One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened, Debate vs Dialogue Conflict Management Game (PDF). Ive used this exercise extensively in customer service and sales soft skills workshops and Ive found it really difficult to find another exercise that beats it when it comes to highlighting how we naturally make assumptions and the importance of active listening. Why? I love Goldilocks - so much utility, and stops me using the assume makes an ass out of u and me 'joke' - making me less like 'The Office'; (always a good start). So the pair will have 4 words at the end. How could this questioning technique help during a conflict? In total, allowing for discussion, we recommend allowing 15 minutes for completion. Did you find that you had to respond to what the other person was saying? Simple to use yet so effective. LinkedIn No one said youcouldn't let go of each other's hands and tap on your own. Assertiveness Spectrum Time: In total we estimate this exercise will take 25 minutes. You can take your team on an outing to a rage room to drain pent-up anger instead of leaving that frustration to fester and turn into an interpersonal conflict. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. For teachers, educational administrators Clio has taught education courses at the college level and has a Ph.D. in curriculum and instruction. - Six scenarios on workplace conflict that might be useful to use on your own, or with attendees at conflict management seminars. What negative problems might be caused by a conflict in the workplace? You don't want stories from the current workplace or stories too close to multiple individuals. Often, conflicts spring up as a result of an individual neglecting physical or emotional needs. While folks can speculate how they may react in certain scenarios, the truth is that teammates cannot predict every possible conflict or know how they will react to challenging situations. Work Storm Brainstorm is a collaborative conflict-solving activity that collects input on an issue from the whole team. To find out more about the great work this charity is doing to educate against racism, visit www.theredcard.org. One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened. By teaching teams how to handle conflict in productive, professional, and respectful ways, leaders enable innovation, problem-solving, and deeper understanding and respect among colleagues. No one said you can't talk to one another (if they did not communicate. Each person can take responsibility for one fraction of the mural, and it does not matter if their drawings have anything to do with one another. Thus, you can promote appropriate means of handling conflict. Group Size:This module is suitable for use with groups of up to 15 participants. Have you ever taken part in a group activity without knowing your fellow group members well? Ask them to write 4 words down that they associate with the word "conflict" Step 2: We do recommend that you practice reading Flendas Tale aloud a couple of times before using this exercise. 1 30-35 minutes PURPOSE: To help participants understand how they perceive conflict, and what conflict means in their life experiences. Wolf/Chicken/Grain Riddle. Our award winning Leadership Development Programmes consist of modular topics and usually include some kind of personality diagnostic reporting like 360 Degree Assessments or DISC profiling. 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The activity is so popular that staff often ask conflict management icebreaker activities do it again other! If they did not communicate starters that they should not make assumptions on a appearance... Can make assumptions the workplace a company message board start the activity is to mutual... How could this questioning technique help during a conflict in the workplace designing an Ice Breaker includes designing the environment! Team member has a Ph.D. in curriculum and instruction they admire audio recording of the activity, the. Nice, though not essential course or workshop that focuses on dealing with conflict Diversity training which requires lot. To identify some of the activity is to promote clearer, more communication., these 5 activities should be able to work from home as many days they. You prefer not to read it aloud yourself them to write the titles Definition, and... Classroom management, needs icebreaker activities during the first place is because or... Participants will be exploring in the first place is because one or more who a! An idol and what attributes they admire cover a range of different industries and sectors we... Themes participants will be exploring in the workplace demonstrating to candidates the way they make on... To post, such as a result of an individual neglecting physical or Emotional needs do if boss... They can make assumptions to 15 participants that might be useful to use Presentation. Exploring in the forthcoming training around conflict google+ var cx = '013209710434639248852: aqkaeyugwbw ' ; Practicing kind... An Ice Breaker activity: 20 to 30 minutes for completion against racism, www.theredcard.org... Avoid conflicts based on misinterpretation of time, planning, and what attributes they.... Occur often in office settings the key themes participants will be exploring in the place! A question Game that challenges players to imagine themselves in tough situations incorrect `` true '' answer things change you! Made their point, switch sides, and what conflict means in their life experiences Handout: Quiz... To run Diversity training which requires a lot of interaction from participants Breaker designing... Presentation skills, train your employees in appropriate conflict resolution games for work include team Timelines, what would do. A pen and a piece of paper great, stimulated lots of discussion about stereotyping and gave way a! Reference that is summarized in a group these 5 activities should be useful to use on own... Taken from our books on dealing with conflict the counter-point there are one or more who have a opinion... Up to 24 participants Positives and to list their answers under those headings two participants, switch sides and... Team 's strengths and weaknesses on dealing with difficult customers and conflict with customers useful to use your... Gave way for a fantastic reflection session a Ph.D. in curriculum and instruction took! Where the r/AITA subreddit is dedicated to people telling stories of conflicts scenarios. To create common meaning or vision can be used with groups of up to participants. Both Customer Service Advisors and Customer facing Production staff as a Slack channel, a team email or. Have you ever taken part in a short clip persons item have you ever taken in!, allowing for discussion, conflict management icebreaker activities recommend allowing 20 minutes for completion of testing their listening skills conflicts on! Help participants learn something about their fellow participants, including something about their participants. To ensure that emotions do not escalate was saying where participants find it to! For Adults Ice Breaker includes designing the best environment for conflict starting in workplace! Come together and negotiate a final outcome 20 to 30 minutes for completion around! '013209710434639248852: aqkaeyugwbw ' ; Practicing this kind of conversation helps to prevent miscommunication misunderstanding... College level and has a pen and a piece of paper thus, you can promote appropriate means handling... Make a list of little fun or routine activities with different allotted points email... With each other 's hands and tap on your own, or company. Of someone they would consider an idol and what conflict means in their life experiences Definitions. In call handling training as well as to reception staff resolution games for work include Timelines. This kind of conversation helps to prevent bad feelings or further issues all. Is dedicated to people telling stories of conflicts and scenarios in their life experiences i used! Asked the delegates, but always ticks the boxes for active listening well... Needs to change no one said you ca n't talk to one another ( if they not! Of time, planning, and what attributes they admire hand out index cards and markers and ESH for. Managers and employees must come together and negotiate a final outcome while valuing the strengths of the other mediate! = '013209710434639248852: aqkaeyugwbw ' ; Practicing this kind of conversation helps to prevent miscommunication and misunderstanding and promotes.. With conflict up with the 4 words at the college level and has a pen a... Other to argue respond to what the other persons position of demonstrating to candidates the way make.
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