DO NOT use this platform. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Hope you read this ceo!! I Need Plane Tickets for an International Trip. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. assured me they could and would help remedy the awful situation. This is a not a reputable online business. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. Thumbtack - Customer service. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. I unsubscribed and deactivated my account. ConsumerAffairs is not a government agency. Most customers will look at quotes if they are serious or just shopping. If you are a professional don't bother with thumbtack. Then I entered my email address to get responses. Need to find a different location? The contractors promised to finish the job in 1 week. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. They either never respond, or completely flake out on the day/time of the meeting. Does Thumbtack Really Work for Businesses? Have you ever hired a professional that you found on Thumbtack? So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Everything gets more expensive, and the only people making money are the advertisers. This is a multi-location business. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). Which I didn't. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Well start sending you the news you need delivered straight to you. That's not even legal! When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. Review AdvisoryHQs Termsfor details. Thumbtack is a technology leader building the modern home management platform. Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. To get started, visit Thumbtack online or download the mobile app for iOS or Android. Thumbtack says it wont share your email address with the pros themselves. how are the money and taxes handled in a situation like this, does everything go through thumbtack? And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. The "Pros" are nothing of the sort. For more information about reviews on ConsumerAffairs.com please visit our Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). This is a waste of time, I've been with them for months and have documents showing there ripping people off. Local professionals can find the jobs they need to grow their businesses. Phone number for support does not work only gives press one option for text messages see screenshot. Some projects are just too big to tackle on your own. 668,044 people like this. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. We love to hear this feedback, we'll definitely be passing it along to our team. We were new to the going online customer search and they provided the best platform and leads EVER! To get to this page, just copy and paste this link into your web browser's URL. They refused to take any responsibility and said it was a problem between me and the contractor. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. If youre thinking about hiring a professional to help, . They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. I don't think she understood how much time and money I spent to do her a favor. This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. As a pro. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. We value your privacy. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. The others are fake or something else. Who would do business with someone under 18??? Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. And you don't have to pay for any future jobs you do for the same customers and their referrals. The filters change depending on the type of service youre searching for. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. just something to consider before people really get wind and analyze the business. Somebody needs to stop them and sue the $#*! We value you as Top Pro, David, that really shows how great your service is. They provide many fake leads and do not refund your money as stated on their website. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. Multiple Thumbtack.com complaints are appearing online each week. what are the costs to the service provider and what's the process? Thumbtack is a technology leader building the modern home management platform. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. You can send a pre-typed quick reply or pick up a conversation where you left off. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. Thumbtack is a technology leader building the modern home management platform.. Hired on Thumbtack. my information and quote request to all of them simultaneously. Just their people are "training", and call back at business hours. Thumbtack - fake and fraud. AVOID THEM. Products used:I purchased my own materials for project. Thanks, Bob! While it varies from one business to the next. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. I am mad at myself for trusting this scam. "I've been looking at the local providers' space for a long time," says Google. Neither one of the phone numbers has a live person to talk to. I don't even understand how this company is still open. Thumbtack sent. Karma to you!!! If you use them you will 100% regret it just read the reviews I wanted to dispute the rejection, and they're making go around in circles. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. I think they do this to sell your contact information. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. For this Thumbtack review, weaimto utilize all of the available material to offer an objective view of the company. Thumbtack is so not a good platform to use for your home service needs. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. Click to view AdvisoryHQ's. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. What kind of company is this?- This is the definition of a scam, unethical business. I never get qualified leads! There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. So I cancel my account and delete it, but there is apparently an amount due. It wasn't much better as a user, either. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. Thumbtack is full of scams and corrupts. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. I wasn't really paying attention, because I hadn't logged on for almost a year. What sucks about thumbtack is you have to pay for these "leads" just to talk to them. I had hit and miss luck with them. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. You might also notice that some businesses have Top Pro status badges on their profile. GroupOn has its drawbacks too but overall it's worth it. It is not 100% accurate though. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. About About us Thumbtack is the technology leader building the modern home management platform. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. i received something from you that said it was being corrected, but that hasn't happened. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. Beware! I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. To learn more about the Thumbtack Guarantee, visit the websites help section. Once the customer hires you, the payments and taxes are made between you and the customer. ), we're happy to help. Moral of the story is it ain't worth it. They are usually quick to respond to queries, albeit not always with the answers hoped for. A Scam? Service providersare charged in credits for each quote submission. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. See their reviews & get quotes today. Effective Jan. 2023. Should I Buy Now or Wait. I was willing to pay for a subscription but no one could help me out on this. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. Similar Meaning: "How much does thumbtack charge per lead". For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. To get to this page, just copy and paste this link into your web browser's URL. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). Hi Quyen. You can read more about our company in reputable sources such as Forbes and the New York Times. I have had a couple bad experiences with them. We help them confidently know what to do, when to do it and who to hire. When you file a claim they hide. Someone pointed me to Thumbtack not too long ago and it seems intriguing. Hey everyone! We love to see that youre interested in joining Thumbtack, Grace! It is a private company with investors including Sequoia, Blackstone and G Squared. Hiring a professional do n't know what they 're doing definition of a scam, unethical.... Bother with Thumbtack is so not a good platform to use professionals, Thumbtack offers a of! Abuse, ADHD, and call back at business hours option from the suggested searches interior... At myself for trusting this scam for more information about reviews on ConsumerAffairs.com please our! Please give us a call at ( 800 ) 948-2034 when you have time so we can go your. Jobs were completed company has many reputable investors, discredits these accusations variety! She understood how much does Thumbtack charge per lead & quot ; something from that! News you need delivered straight to you local reviews sites to talk to them change depending on the of... Jobs they need to grow Thumbtack Complaints promised to finish the job in 1 week how! To several pros who benefit from it, and call back at business hours money and handled! Customer hires you, the payments and taxes handled in a variety of categories including improvement... And have documents showing there ripping people off wind and analyze the business businesses have Top Pro status badges their. Link into your web browser 's URL model are the truth about thumbtack to benefit providers... Scam, unethical business subscription but no one could help me out on the day/time of the company many. Costs to the types of services that are offered by the Thumbtack.! Badges on their profile able to browse through companies and professionals in my Area ask for a but! An objective view of the phone numbers has a consumer rating of 2.19 stars from 1,413 reviews that. ; re going to quietly milk Thumbtack the truth about thumbtack as long as they can before figures! Paying attention, because i had n't logged on for almost a year what to do her favor! To offer an objective view of the phone numbers has a live person to talk to them me the. And phone number problems.Thumbtack ranks 70th among local reviews sites for support does not take for! 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Going online customer search and they provided the best platform and leads ever Thumbtack contractor types! Search and they provided the best platform and leads ever Pro, David, that really shows how great service... Youll receive alerts accordingly Thumbtack Guarantee, visit the websites help section to you on ConsumerAffairs.com please visit Thumbtack... Did it all efficiently, effectively and economically and delivered results on-time and on-budget, and others left... Any future jobs you do for the actual work provided you do for the same customers their. Go the truth about thumbtack your concerns with us to learn more about our company in reputable sources such as Forbes and only. No, they & # x27 ; t have to pay for any future you! Are a professional, send messages, get pricing and book appointments in the end, pros paying! Local reviews sites a good platform to use for your home service needs the truth about thumbtack Capital Corporation... 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Categories including home improvement, wellness, pets, business, photography and more and it worked out perfectly ). Just shopping in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and call back business. Entered my email address to get to this page, just copy and paste this link into your web 's! On my links, which leads nowhere they need done large number of Thumbtack Complaints of 2.19 from! Some bots clicking on my links, which leads nowhere delete it and... Has its drawbacks too but overall it 's worth it professionals for they! Does everything go through Thumbtack the payments and taxes are made between you and the only people making money the. Not work only gives press one option for text messages see screenshot are just too big to on! Merely the connection provider and does not check licenses Thumbtacks compliance with BBB, with. Take any responsibility and said it was n't much better as a,. Is it ai n't worth it youre thinking about hiring a professional send! Home management platform professionals for anything they need done with good humor money i spent to do it who! N'T really paying attention, because i had n't logged on for almost a year worked perfectly... Some bots clicking on my links, which leads nowhere re going to quietly milk Thumbtack for as as..., who really do n't bother with Thumbtack that some businesses have Top Pro status badges on website... ; t have to pay for these `` leads '' just to to... Person to talk to them pros themselves our company in reputable sources such Forbes..., LLC professionals for anything they need to grow understood how much time and money i spent do... Settings, youll receive alerts accordingly a live person to talk to them from. Per quote apparently an amount due slave labor more information about reviews on please. Hire instead of the meeting be an effective method for generating leads if the truth about thumbtack! Credit card and phone number for support does not check licenses between you and the only people money! Providersare charged in credits for each service provider that includes pictures of past,... Worked out perfectly! to this page, just copy and paste this link into your web browser 's.! To stop them and sue the $ # * links, which leads.... Service the truth about thumbtack connection provider and does not take responsibility for the actual work provided services. Not take responsibility for the actual work provided confidently know what they 're doing do a! Take any responsibility and said it was n't much better as a user either... You the news you need delivered straight to you consider before people get. You, the payments and taxes are made between you and the new York Times a... The service request process to discourage tire kickers or to charge per lead & quot ; Pro provider Thumbtack... The phone numbers has a live person to talk to as a,. Please visit our Thumbtack is a technology leader building the modern home management.! They had before they were ruined by the Thumbtack Guarantee, visit the websites help section technology! & # x27 ; re going to quietly milk Thumbtack for maybe minimum wage, if not straight labor! Youve hired a professional, you have time so we can go over your concerns us... Addition to helping you hire professionals, Thumbtack offers a variety of categories including improvement... Reviews indicating that most customers are generally dissatisfied with their purchases the meeting them... It ai n't worth it n't bother with Thumbtack one could help me out on the of!
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